This page covers generic issues such as phone requirements and installation. If you are looking for information on specific function within the app, please check the "Online Help" page.
Q: What is RailBandit?
A: RailBandit is a mobile application that runs on your phone, handheld or PDA and displays
schedule information on upcoming trains.
RailBandit is a commercial product. You must purchase the program by registering it before you start using it. For all platforms except iPhone, we offer a limited free trial, so that you could play with the application prior to purchasing it. In order to register, you will need to have your unique license number. This number is shown in a special screen within the application. So to get started:
Q: How does it work?
A: Once you install the application to your phone (handheld, PDA), it first will ask you to select which train lines you are going to use and download them from our server.
This is a quick one-time operation: you will be asked to do this only when you run the application for the very first time.
Once the schedule is downloaded and stored on your phone, you're ready to use the program.
Q: How can I find out if my phone can run RailBandit?
A: Railandit runs on all BlackBerry phones with OS 4.3 and up. It also runs on Android, iPhone and iPod Touch.
Q: What about schedule changes?
A: When a new schedule becomes available (this happens some time before it becomes effective) we prepare new schedule files and post them to our server. As a user,
you can subscribe to our RSS feeds and receive notifications about new schedules by e-mail or otherwise.
All supported versions - BlackBerry, Android and iPhone - also can be configured to check for schedule updates automatically once a day
on application launch. If an update is available, the application will notify you.
Q: What are the advantages of using this method over an "all-over-the-web" approach?
A: Cost, speed, reliability and ease of use. Train schedules don't change daily - it simply would be impractical. Why pay for downloading the same information over and over each time you need it, if you can store it locally and the size of this information is tiny by today's standards? Because no exchange is required between your phone and a server, RailBandit is far more reliable than web-based applications: no need to worry about your connection or whether the server is up and running. It's all in your hands. The search is much faster and the user interface is much simpler because no server is involved.
Metro North schedules on BlackBerry.
With RailBandit you can plan trips involving up to two connections, up to two weeks ahead.
A: We have different pricing options: 6 or 12 months subscription, and a non-subscription option for BlackBerry phones.
If you plan stick with BlackBerry brand for more than a year, you're better off purchasing a non-subscription option.
If you are not ready for this option, or plan to get iPhone or Android phone in less than one year,
you can pay less and use 6 or 12-months subscription, to get started.
You also can extend your subscription for one month for each new user you refer. Please read about the referrals below.
A: No. You are allowed to use the program on one phone at a time, but you can get the program installed on a second phone free of charge during your subscription provided the new phone is from same manufacturer: BlackBerry to BlackBerry and so on. Use this link to transfer the license to a new phone.
A: Because schedules are changing, and we continually make sure you have access to
the current information. Extracting schedule information is often a time-consuming and difficult task that
also must be done on a timely basis.
In our case, we stand behind our promise: if you paid for 6 months, you will get the 6 month of up-to-date schedules. And we will do everything we can to make you happy with the product and keep you as a subscriber.
A: When a new person that was referred by you registers, he/she should click "From another person" inside "How did you find about us?" section. A new line will pop up inside the registration form where this new user should enter either your full name or your license key (your license is shown inside the "About" screen within the application).
Your license key is completely safe to share (you can post it online on your site if you like). Please note that if your license key does not contain "(p)" at the end when program is registered, the person should use your full name, not the license key.
A: Very much the same way as when you registered - by using the license number shown in the Register/About screen and filling out the Registration form. A couple of weeks before your current registration expires, the application will start showing you a message about the expiring license. Your subscription will not expire until six months after the purchase. The warning is given simply as a reminder.
A: For listing of all available schedules, click here.
A: If you are interested in making RailBandit work with a train line in your area, please e-mail us. However, please note that outside the U.S. and Canada we cannot guarantee that all schedule changes will be updated on time.